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Shipping, Returns & Refunds
We ship from our beautiful island home in Tasmania, Australia using Australia Post. You are able to select your shipping method upon check-out.
Domestic Deliveries (within Australia)
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Standard Shipping : this is the default shipping method and includes parcel tracking. We charge a flat rate of $10 for the Standard Shipping option.
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Express Shipping : this shipping method may be nominated at the check-out and provides a parcel tracking service.
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Signature on Delivery : if you wish to have your goods shipped requiring signature on delivery, please include this in your purchase notes at check-out. An additional charge will be incurred.
Trans-Tasman Deliveries (within New Zealand)
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Standard Shipping : this is the default shipping method and includes parcel tracking. We charge a flat rate of $15AUD for the Standard Shipping option.
International (UK & Selected European Countries)
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We offer Standard and Express, weight-based shipping options. Please refer to the latest International Shipping Rate Card here.
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The weight of your order is calculated automatically at check-out.
RETURNS
Our policy lasts 28 days from the date of purchase. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept return of intimate, health or personal care goods or of gift cards.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after deliver.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@songbirdcollection.com.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@songbirdcollection.com and we will provide you postal address details for exchange.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
SHIPPING OF RETURNED GOODS
- To return your product please email hello@songbirdcollection.com and we will provide return address details.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
- We don’t guarantee that we will receive your returned item.